📌 Frequently Asked Questions (FAQ) — Complete Guide to Online Kabadiwala Services

🔹 1. General & Account Related Questions

❓ What is Kabadigo ?

Answer: Kabadigo is India's trusted online kabadiwala platform that connects households, businesses, and institutions with verified scrap collectors.

❓Where i can sell my old ac ?

Answer:Aap apna ac kabadigo par sell kar sakte with best rate and best pickup service ke sath. kabadigo aapko deta ha free pickup and instant payment.

❓ Is Kabadigo available in my city?

Answer:currently hm sirf 6 se 7 cities me available hain.

❓ Is there any registration fee or hidden charge?

Answer:Free to use hai kabadigo thier is no registration fee or hidden charge. aap free me use kr sakte ha.

🚚 2. Pickup Process & Logistics

❓ How do I schedule a scrap pickup?

Answer:aap website and mobile app se schedule kr sakte ha. for sell scrap online. rates bhi aap website and mobile app pr check kr skte ha.

❓ Is the pickup really free? What's the catch?

Answer: Yes, pickup is 100% freeaap ko kuch bhi charge nahi dena hai. Free pickup hai.

❓ How do you ensure safety and hygiene during pickup?

Answer: All Kabadigo collectors undergo background verification and training. They carry ID cards, wear gloves and masks (upon request), and follow strict hygiene protocols. We also provide contactless weighing and digital payment options to minimize physical interaction.

💰 3. Scrap Rates & Weighing Transparency

❓ Scrap prices ko kese define karte ha ?

Answer:Depend krta ha item weight and quality pr. agar weight zada hai to rate bhi zada hoga aapke scrap ke liye./p>

❓ How can I be sure the weighing is accurate?

Answer: Our collectors use calibrated digital weighing scales that are checked weekly for accuracy. You can request to see the scale reading and even take a photo. If you have your own verified scale, we can use that too. For high-value scrap (copper, brass), we encourage customers to be present during weighing.

❓ What should I do if I disagree with the quoted weight or rate?

Answer: You may refuse the transaction immediately. For disputes, please do not hand over the scrap. Note down the collector's ID and contact our support within 24 hours at support@kabadigo.com. We will investigate, send a supervisor if necessary, and ensure a fair resolution.

💸 4. Payment Options & Timelines

❓ What payment methods are available?

Answer: We offer multiple payment options: 1) Instant UPI (Google Pay, PhonePe, Paytm, BHIM) – preferred; 2) Bank transfer (NEFT/IMPS) – within 15 minutes; 3) Cash – exact change only; 4) Digital wallet (Kabadigo Credits) that can be used for future pickups. Please mention your preference at the time of booking.

❓ When will I receive payment?

Answer: Payment is made immediately after weighing and mutual agreement on the amount. For cash, you'll receive it on the spot. For UPI/bank transfer, the amount is credited typically within 5-15 minutes. In rare technical glitches, we resolve within 24 hours.

❓ Can I donate the scrap value to an NGO?

Answer: Yes! Kabadigo proudly supports the "Recycle for Good" initiative. While booking, tick the donation option and select a verified partner NGO (e.g., planting trees, supporting animal welfare). We will donate the full scrap value and send you a donation receipt for tax benefits under 80G.

♻️ 5. Accepted Materials & Prohibited Items

❓ What types of scrap does Kabadigo accept?

Answer: We accept a wide range: Paper (newspapers, magazines, cardboard, office paper); Plastics (PET, HDPE, PVC, polybags); Metals (iron, steel, copper, aluminum, brass, lead); E-waste (old mobiles, laptops, wires, chargers, circuit boards); Glass bottles and jars; Furniture (wooden & metal); Used clothes, shoes, bags; Automobile scrap (batteries, tyres, oil filters).

❓ Does Kabadigo accept hazardous or biomedical waste?

Answer: No, we do NOT accept hazardous, toxic, or biomedical waste such as paints, chemicals, pesticides, syringes, used sanitary napkins, diapers, asbestos, or radioactive materials. Please contact local municipal authorities for disposal of such items.

❓ Do you accept large household appliances?

Answer: Yes! We accept old refrigerators, washing machines, ACs, microwaves, geysers, and other large appliances. Please mention the item type during booking so we can send appropriate transportation. For bulk appliance disposal, we offer special pricing.

📱 6. E-waste Recycling & Data Security

❓ How does Kabadigo handle e-waste recycling?

Answer: We are an authorized e-waste recycler compliant with E-Waste (Management) Rules, 2022. All electronic scrap is sent to government-approved dismantlers and recyclers. Valuable components are recovered, and hazardous materials are disposed of safely. We never export e-waste to developing countries illegally.

❓ Is my personal data safe when selling old phones/laptops?

Answer: Absolutely. For all storage devices (hard drives, SSDs, phones), we offer free certified data destruction. We use military-grade wiping software or physical shredding upon request. You will receive a certificate of data destruction for your records. Your privacy is our priority.

❓ Do you buy broken or non-functional electronics?

Answer: Yes! We accept broken, damaged, or non-functional electronics. Pricing depends on the salvage value of components (chips, metals, boards). Even dead phones and laptops have value – we recycle them responsibly and pay you fair market rates.

🏢 7. Bulk & Commercial Scrap Collection

❓ kya aap commercial scrap ka collection karte hain?

Answer: Yes, hum commercial clients ke liye bhi scrap collection servic provide karte hain. Aap apne business, office, factory, ya institution ke

❓ What is the minimum quantity for commercial pickup?

Answer: For commercial clients, we recommend a minimum of 50kg for free pickup. For smaller quantities, we can arrange but may consolidate multiple orders. We offer flexible scheduling and can provide bins/containers for ongoing waste segregation.

❓ Do you provide waste audit and sustainability reports?

Answer: Yes, for enterprise clients we provide comprehensive waste audit reports, diversion rates, carbon savings calculations, and ESG compliance documentation. This helps businesses track their sustainability goals and CSR initiatives.

📢 Still have questions? We're here to help 24/7!

This FAQ is updated regularly. If your specific concern is not listed above, please reach out to our support team:

📧 Email: support@kabadigo.com
📞 Phone / WhatsApp: +91-9179938991
🏢 Registered Office: Moroliya Scrap Venture Private Limited, Indore, Madhya Pradesh - 452001
⏰ Support Hours: Monday to Saturday, 9 AM to 7 PM (Emergency support on Sunday)

🔔 Important reminder: The information provided in this FAQ is for general guidance and does not override our official Terms and Conditions and Privacy Policy.Refund Policy All scrap transactions are governed by the legal agreement between user and Kabadigo. Scrap rates are subject to market fluctuations.

Kabadigo - Making India Clean, One Scrap at a Time 🇮🇳